Help Center

97% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. Your order should arrive at your destination in a few days after, if shipping Domestic (US).

PLEASE READ: Our Men's Shoes will take 3-4 weeks due to the high demand with our vendors. We work with 3 different vendors and are working very hard to ship these orders as fast as we can. Please understand that you will not receive these type of orders in the same timeframe you would receive any other item from our stores.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Send us an email to support@furmoms.com to request a return.

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Check your order confirmation email for the tracking number. If that doesn't work, send us and email at support@furmoms.com and tell us what you ordered and your order number, and we'll help you out.

Our website will always display an availability status, if for whatever reason this is not the case, we will work with you to either process a refund immediately or provide a store credit.

If you received a damaged item we will gladly replace it at no additional cost. Send us an email at support@furmoms.com and include an image of the damaged item with your request.